Shipping And Returns

Shipping

  • Free shipping worldwide for purchases over US$200
  • The shipment will be made through an international courier company and will be delivered within approximately 5 to 10 business days
  • The price of shipment is based on the rates each shipping company has. And should be paid once the product is delivered directly to de courier company.
  • The shipping cost does not include taxes or duties that may be charged by customs in the different countries of destination.
  •  We do not ship on Saturdays, Sundays and holidays.
  • In case of not having the product in stock, the customer will be notified and delivery time will be coordinated. In case of not accepting them, a full refund of the money will be made in the following 14 business days

Returns

  • The maximum period to make changes or request a refund is 30 calendar days after purchase.
  • The accessory must be sent in its original condition without having been used and with its original label and protective bag in perfect condition, it is necessary to present a purchase invoice.
  • Fenomena reserves the right to reject merchandise that does not comply with the conditions.
  • Custom and modified parts are considered a final sale and do not accept returns or exchanges.

  • If you detect any problem with your order, contact us by calling +57.314.680.13.03 or writing to [email protected]

Repairs

  • All repairs must be sent to our office located at Calle 79b # 8-31 Of.102, with the purchase invoice. Shipping costs for items to be repaired will be charged.
  • Repairs take 15 business days.